Privacy Policy

Last updated: September 2026

Amy McRoberts respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains what personal information may be collected when you visit this website, make an enquiry or purchase a ceramic work, how that information is used, and the choices and rights available to you.

1. Who is responsible for your information?

The person responsible for the personal information collected through this website is:

Amy McRoberts
Bangor, Northern Ireland
Email: amymcroberts.art@gmail.com

For the purposes of applicable data protection law, Amy McRoberts is the data controller for personal information collected directly through this website.

2. What information do I collect?

Depending on how you use the website, I may collect:

When you purchase an item

  • Your name

  • Billing address

  • Delivery address

  • Email address

  • Telephone number, where provided

  • Details of the item purchased

  • Order number and transaction information

  • Information relating to delivery, returns or customer service enquiries

Payment card details are processed by the relevant payment provider and are not stored by me in full.

When you contact the studio

If you contact me through the website, by email or through another enquiry method, I may collect:

  • Your name

  • Email address

  • Contact details you choose to provide

  • The contents of your message

  • Information relating to an exhibition, commission, collaboration or other enquiry

When you visit the website

Squarespace and other website services may collect technical information about your visit, such as:

  • IP address

  • Browser and device information

  • Pages visited

  • Referring website

  • General website usage information

  • Cookie and similar technology information

The exact information collected depends on the Squarespace features and third-party services enabled on this website.

3. How I use your information

Your information may be used to:

  • Process and fulfil orders

  • Arrange delivery

  • Provide customer service

  • Respond to enquiries

  • Process returns, refunds or exchanges

  • Communicate with you about an order

  • Maintain appropriate business and financial records

  • Improve the website and understand how visitors use it

  • Protect the website and prevent fraud or misuse

  • Comply with legal and regulatory obligations

  • Send marketing communications where you have chosen to receive them

I will only use your personal information where there is a lawful basis for doing so.

4. Lawful bases for processing

Depending on the circumstances, I may process your personal information on the following bases:

Contract

Where processing is necessary to fulfil an order or provide a service you have requested.

For example, I need your name and delivery address in order to send a ceramic work you have purchased.

Legal obligation

Where I need to retain or use information to comply with a legal or accounting obligation.

Legitimate interests

Where processing is reasonably necessary for the operation and administration of the studio, such as responding to professional enquiries, maintaining business records, protecting the website or improving the services offered.

Consent

Where you have actively agreed to a particular use of your information, such as receiving optional marketing communications or consenting to certain non-essential cookies.

Where processing is based on consent, you can withdraw that consent at any time.

5. Who may receive your information?

I may share relevant personal information with trusted service providers where necessary to operate the website and fulfil your order.

These may include:

  • Squarespace, which provides the website and online shop platform

  • The payment provider used to process your transaction

  • Royal Mail, where necessary to deliver your order

  • Website analytics or technology providers used on the website

  • Professional advisers where necessary

  • Government, regulatory or law-enforcement bodies where I am legally required to provide information

I do not sell your personal information.

I only provide service providers with information reasonably necessary for them to provide the relevant service.

6. Payment information

Payments made through the website are processed by the payment service provider available at checkout.

I do not receive or store your complete payment card number or security code.

The payment provider may process your information in accordance with its own privacy policy.

The specific payment provider used for your transaction will be identified during the checkout process.

7. Delivery information

When you purchase an item, information such as your name and delivery address must be provided to the delivery service so that your order can reach you.

For website orders, delivery is currently handled through Royal Mail.

Only information necessary to fulfil the delivery will be provided.

8. How long I keep your information

I retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

Some information relating to purchases and financial transactions may need to be retained for longer to meet legal, accounting or tax requirements.

Enquiry correspondence may be retained for as long as reasonably necessary to manage the enquiry and maintain appropriate business records.

Where personal information is no longer required, it will be securely deleted or otherwise disposed of.

10. Cookies and similar technologies

This website uses cookies and similar technologies.

Some are necessary for the website to operate, including functions associated with security, shopping baskets, checkout and other essential features.

Other cookies or similar technologies may be used for analytics, preferences or other optional functions.

Where consent is required for non-essential cookies, you will be given the opportunity to make or change your choices through the website's cookie controls.

For more information, please see the Cookie Policy.

11. Squarespace

This website is hosted and operated using Squarespace.

Squarespace may process personal information in connection with hosting, website operation, analytics, commerce and other services provided through the platform.

Squarespace's own privacy documentation explains how Squarespace processes personal information as a service provider and describes its privacy and security practices.

12. International transfers

Some service providers used by this website may process information outside the United Kingdom.

Where personal information is transferred internationally, appropriate safeguards will be used where required by applicable data protection law.

Because the specific services connected to this website may change, the relevant service providers and their privacy arrangements should be reviewed whenever a new third-party service is added.

13. Your rights

Depending on the circumstances, you may have rights under applicable data protection law including:

  • The right to be informed about how your personal information is used

  • The right to access personal information held about you

  • The right to request correction of inaccurate information

  • The right to request deletion of information in certain circumstances

  • The right to request restriction of processing in certain circumstances

  • The right to object to certain processing

  • The right to data portability in certain circumstances

  • The right to withdraw consent where processing is based on consent

To exercise a relevant right, please contact:

[YOUR EMAIL ADDRESS]

I may need to request information necessary to confirm your identity before responding to certain requests.

14. Complaints

If you have concerns about how your personal information has been handled, please contact me first so that I have an opportunity to address your concern.

You also have the right to complain to the UK's Information Commissioner's Office (ICO), which is the supervisory authority for data protection in the UK.

Information about contacting the ICO is available at:

https://ico.org.uk/make-a-complaint/

15. Children's privacy

This website is intended for a general audience and is not specifically directed towards children.

I do not knowingly collect personal information from children for marketing purposes.

16. Security

Reasonable technical and organisational measures are used to protect personal information against unauthorised access, loss, misuse or disclosure.

However, no online transmission or storage system can be guaranteed to be completely secure.

17. Changes to this Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services used, legal requirements or the way the studio operates.

The latest version will always be published on this page.

Last updated: September 2026